FAQ: Charter Bus Rental – Get Answers!

What is charter bus rental?

Charter bus rental is a service that allows individuals or groups to rent a bus, typically a large motorcoach or passenger bus, for a designated period of a time and for a specific purpose. The rented bus is usually operated by a professional driver provided by the charter bus company. Charter bus rentals are commonly used for a variety of purposes, including: 1. Group Transportation: Charter buses are a convenient and cost-effective way to transport large groups of people for events such as weddings, family reunions, and sports outings. 2. Corporate Events: Businesses often use charter bus rentals for employee transportation to conferences, seminars, team-building events, and corporate outings. 3. School Trips: Schools and educational institutions use charter buses for field trips, educational tours, and extracurricular activities. 4. Tourist Excursions: Tour companies use charter buses to take tourists on guided tours of cities, landmarks, and attractions. 5. Sports Teams: Sports teams, both amateur and professional, frequently use charter buses for away games and tournaments. 6. Airport Transportation: Charter buses can be used to transport passengers to and from airports, making it a convenient option for large groups of travelers. 7. Special Events: Charter buses are often rented for special occasions such as festivals, concerts, and conventions. Charter bus rentals provide a comfortable and efficient means of transportation for groups, offering amenities such as air conditioning, comfortable seating, and sometimes onboard entertainment systems. The rental terms, including the duration of the rental and any additional services, are typically agreed upon between the charter bus company and the renter.

What type of transportation do you provide?

We provide “Group Transportation” in South Florida! That Includes:
– Corporate Transportation
– Leisure Transportation
– Government and Military Transportation
– Faith-Based Ministries Transportation
– Public and Private Schools Transportation
– Professional & Collegial Transportation
– Sports Teams Transportation
– Wedding Transportation

What models of vehicles do you provide?

Van Hool and MCI

What type of vehicles do you provide?

Minibus
Mini Coach
Coach Bus / Motor Coaches

What type of transportation services do you provide?

Airport and Cruise Transfers
Curbside Pick-up
Meet & Greet
Baggage Pick-up
Day Tours Charter
Recreational
Educational
Historian
Competition
Other
Employee Shuttles
Profit Organization
Non-Profit Organization
All Events Transportation Needs!
Wedding & Rehearsal
Bar Mitzvah/Bat Mitzvah
Dinner and Theater
Meetings and Convention
Sporting and Concerts
Casino and Shopping
Golf Tours
You Name It!

What areas do you serve?

We proudly serve South Florida from Miami to Palm Beach county areas! Including; – Miami-Dade County Cities • Aventura • Bal Harbour • Bay Harbor Islands • Biscayne Park • Coconut Grove • Coral Gables • Cutler Bay • Doral • Florida City • Golden Beach • Hialeah • Homestead • Indian Creek • Kendall • Key Biscayne • Miami • Miami Beach • Miami Gardens • Miami Lakes • Miami Shores • Miami Springs • North Bay Village • North Miami • North Miami Beach • Opa-Locka • Palmetto Bay • Pinecrest • South Miami • Sunny Isles • Beach Surfside •• Including; – Broward County Cities Coconut Creek • Cooper City • Coral Springs • Dania Beach • Davie • Deerfield Beach • Fort Lauderdale • Hallandale Beach • Hillsboro Beach • Hollywood • Lauderdale By The Sea • Lauderdale Lakes • Lauderhill • Lighthouse Point • Margate • Miramar • North Lauderdale • Oakland Park • Parkland • Pembroke Pines • Plantation • Pompano Beach • Sea Ranch Lakes • Southwest Ranches • Sunrise • Tamarac • West Park • Weston • Wilton Manors, •• Including; Palm Beach County Cities • Boca Raton • Boynton Beach • Delray Beach • Gulf Stream • Highland Beach • Hypoluxo • Juno Beach • Jupiter • Lake Park • Lake Worth Beach • Lantana • Loxahatchee • North Palm Beach • Ocean Ridge • Palm Beach • Palm Beach Gardens • Palm Beach Shores • Palm Springs • Riviera Beach • Royal Palm Beach • Singer Island • South Palm Beach • Tequesta • Wellington • West Palm Beach If it’s in South Florida We Do!

What airports do you serve?

– Boca Raton Airport – BCT
– Fort Lauderdale Hollywood International Airport – FLL
– Fort Lauderdale Executive Airport – FXE
– Miami International Airport – MIA
– Miami Seaplane Base – MPB
– Opa-Locka Executive Airport – OPF

What cruise port do you serve?

– Port Everglades, Fort Lauderdale/Hollywood, FL
– Port Miami, Miami, FL
– Port Canaveral, Cape Canaveral, FL

How to get a quote, book, or request a reservation with us!

If you need bus charter service is easy with 7nAbove.com
– Step One: Click on the Red “Get a Quote” located on the right side now, or call us at (305) 922-3151, or our toll-free (855)-954-8687 during office hours by e-mail at [email protected] (Having your itinerary in mind is important).
– Step two: After you fill out the quote form, You will receive a “quote” from us via e-mail. This has the details of your inquiry and the rate for your requested service. (Please carefully check it to make sure it has all the details correct because unless you advise us otherwise, this will be the information we will use to operate your day of service) Also attached is an authorization of credit card form. A quote will hold for 48 to 72 hours pending receipt of your payment. If you do not pay, the quote is automatically canceled.
– Step three: Upon payment, you will receive with then 24 hours a confirmation and invoice receipt of your payment via email of your requested reservation. – You are Done!

Do you accept checks or wire transfers?

Yes, We accept corporate, profit, and non-profit checks, up to 10 days before service day. – Any payment lest the 10 would be accepted only by certified bank checks and wire transfers.

Do you accept credit cards?

Yes, We accept credit cards for deposits, full and final payments. We used encrypted data as a credit card gateway processing merchant in order to provide a secure and safe process. Note: If you need to use a credit card an extra processing fee may apply up from 3.5 to 4.5% depending on your bank processing fee. Click now for our Credit Card Authorization form or online click now! 

Do you offer Discounts?

Yes. We will offer discount pricing for large groups that need our transportation services, corporate travel departments, DMCs, tour operators, travel agencies, and registered affiliates.

What type of rates or prices for service do you provide?

– HOURLY RATES – Customized wait and return or as-directed, local only for trips spanning less than twenty five miles.
– FLAT RATES – Point-to-Point Service – Perfect option for in-city, airport, and cruise transfers or city-to-city convenience, non-stop.
– DAY RATES – Perfect for day tours, long-distance one-way, round trip service, and Multi-days.

NOTE: The extra hour of service is charged at per-hour rate.
– Not a fraction of an hour, if needed
– Rates dose not include Airport and /or Cruise fees.
– All Reservations have a 5-hour Minimum charge.
– Rates may include STC, Tolls, and Fuel.
– All Rates do not include Gratuity, Reservation processing fees, Entrance to venues, Parking, and Hotel Accommodation, if needed!
– The per-hours, flat rates, or day rates vary based on the vehicle selected, hours of service, as well as destination. All rates or costs of service begin from the time the vehicle leaves the storage facility until the vehicle returns to the storage facility.

– Affiliates only: Reservation that is more than 35 minutes from the storage facility has a deadhead charge each way.

– Billing – Rates or fare charges shown for the transportation of services are for per hour, flat rates, or day rates in U.S. Dollars and are made payable in lawful U.S. money. The client must pay as per the contract, or as was previously agreed, Your deposit payment is your acceptance and agreement to our policies and terms of service. All balances must be paid prior to service day and not at the time of drop-off.

Do rates and demand vary?

Yes. Demand and pricing do vary. service rates are based on a number of factors including mileage, hours, number of days, shuttle service (shuttle service is defined as usage of the bus while at your destination), what day(s) of the week you plan on traveling, and time of year. Weekends tend to have the highest demand compared to weekdays and the number of vehicles requested.

Tips and Gratuity are Included?

The standard gratuity of 20% may not be included in your quote/bill of service. – Keep in mind that it is acceptable to tip the chauffeur more if you like. Note: Only on overnight and tour days the gratuity is not included, Gratuities would be added to the bill if requested or given directly to the driver (s) on an average of $2.00 – $5.00 per person or $50 to $100.00 per day.

What extra chargers are on my quote or final bill?

INCLUDED ON QUOTE – Service Transportation Cost (STC) – Tolls Fees (if needed) – Fuel Surcharge of 5% would be added NO INCLUDED ON QUOTE – Airport Entrance or Exit Fees $25.00 each (if needed) – Cruise Port Entrance/Exit Fees $25.00 each (if needed) – Extra Stop ($50.00 for each extra stop) – Entrance to venues – Bus Parking (if needed) – Hotel Accommodations (if needed) – Driver (s) Meals Note: All Overnight and Multi-days Tours Client is responsible for driver (S) accommodation and meals. All vehicles: $2000.00 and up for excessive cleanup, $250.00 and up for shampooing & disinfecting (due to sickness), $275.00 and up for each tear to upholstery or armrest, $200.00 and up for each and any act of vandalism (up to $25,000.00) including any and all damages to audio and visual equipment, and $350.00 and up for any broken or missing item.

Extra Stop fees are Included?

No, There is a charge of $50.00 for each extra stop requested unless previously agreed.

What is the STC charge?

The STC is a service charge that includes: – Regional licensing at airports and municipal licensing fees – city and state – Background checks & random drug testing fees for all drivers done by a third party – Liability insurance – Fire extinguishers and first aid kits in each vehicle (State & Federal Regulation) – Investment in continued technology and safety in our vehicles – National Safety Council Onsite Instructors: chauffeurs required to attend a mandatory defensive driving course and other DOT requirements.

Are there time limitations to picking up a group to begin a trip?

Yes. Due to safety concerns, 7nAbove is taking a proactive stance on this issue and is no longer taking trips that begin at odd hours of the night that would require a driver/bus to drive through the night to reach a destination. There are some exceptions to this rule, but for most trips that request an initial departure between 9 pm and 4 am that requires through-the-night driving to reach your destination, we will not book the trip. Safety is our top priority! Pick-Up Information – We will meet your group on time as per your request. “On Time” includes a 25-minute grace period that allows for unexpected traffic and safety. We also ask that you be ready for a pick-up 15 minutes prior to your reservation. Safety and On time is number one for us!

Waiting Time Information

The first 20 minutes of waiting time is free from the agreed pickup time, an additional hour or waiting time is charged at the vehicle rate per hour or per flat rate agreed. After the first 20 minutes have elapsed, there will be an extra charge in increments of per hour or per flat rate agreed, Waiting time begins the moment the vehicle arrives at the destination point as scheduled.

Lost and Found

-Reporting a Lost Item:
Passengers who believe they have left an item on one of our vehicles should report the loss immediately to the driver or contact our Lost and Found department through the provided contact information.
– Description and Details: When reporting a lost item, please provide a detailed description of the item, including its size, color, brand, and any unique features or identifiers. Also, specify the date, time, and route of your journey.
– Prompt Notification:
Passengers are encouraged to report lost items as soon as they realize they are missing. The sooner we are informed, the higher the chances of successful recovery.
– Search and Retrieval:
Our staff will make every reasonable effort to locate and retrieve lost items. This may involve contacting the driver, checking the vehicle, and reviewing any security footage if available.

Lost and Found Contact:
Passengers can contact our Lost and Found department during regular business hours using the provided contact information, which may include a phone number or email address.
– Storage Duration:
Found items will be stored securely for a 30 to 90 days. After this period, unclaimed items may be disposed of or donated to charity.
– Retrieval Process:
To retrieve a lost item, passengers may be required to provide proof of ownership, such as a detailed description or a receipt. Additionally, a valid photo ID may be necessary.
– Retrieval Fees:
Some companies may charge a retrieval fee for returning lost items. Passengers should inquire about any applicable fees during the retrieval process.
– Shipping of Items:
If a lost item needs to be shipped to the owner, the passenger may be responsible for any shipping costs incurred.
– Company Liability:
The transportation company will make reasonable efforts to locate and return lost items but cannot guarantee the recovery of all lost items. Passengers are encouraged to keep their belongings secure and take responsibility for their personal items.
– Unclaimed Items:
Any unclaimed items, or items not retrieved within the specified storage period, may be disposed of or donated to charity as per company policy.
– Privacy and Security:
Passengers can trust that their personal information will be handled securely and in accordance with applicable privacy laws when reporting lost items.

If you believe that you left something onboard one of our vehicles, call our office by dialing (954) 789-3733, (305) 922-3151, or by email at [email protected]. One of our associates will call the driver or search the vehicle and try to find your missing item or items within 24 hours of your inquiry. Always please check to see that you have all of your belongings before you get out of your vehicle.

Are you fully handicap-accessible?

Yes, we currently have one motor coach to serve your needs. These buses have ADA-compliant wheelchair lifts for those individuals who are wheelchair-bound. 72 hours’ notice must be given in order to accommodate these types of requests.

Is smoking allowed on your buses?

No Smoking is prohibited on every vehicle including motor coaches by federal law.

Do you offer Wireless Internet (Wi-Fi)?

Yes! It’s complimentary 4G/5G. Most of our motor coaches have this service available.

What are the Drivers Credentials?

All drivers are Certified and fully licensed to drive commercial vehicles and buses. Pre-employment FBI fingerprint background checks, annual/semi-annual driving, written, and abstract checks, as well as random drug and alcohol testing, are routine and required for all companies. Don’t ever hesitate to contact us or other companies with these types of questions!

How do I know if the vehicle is safe?

One main area to consider is how safe/well-maintained are the buses. All of our buses must be rigorously inspected by a certified FL DOT Inspector every 6 months. Safety Record/Statistics – The FMCSA & US DOT(Federal Motor Carrier Safety Administration which is part of the United States Department of Transportation) recently updated their website with a company profile for any carrier (bus, truck, etc.) that has a US DOT Number. It breaks down the findings for the average person to understand. Take time to review any bus company’s profile by visiting FMCSA’s website. Go to or click on the USDOT link or go directly to the FMCSA website by clicking here. Travel & Tours Global Management US DOT Number is 2200864.

Driving Limits for Bus Drivers

Safety is our number one priority and just like airline pilots, our professional drivers, by federal law, are restricted to certain “Hours of Service” before they can drive again. Set forth by the Federal Motor Carrier Safety Administration (FMCSA), the regulations are as follows: 1) A driver may drive up to 10 hours, and then must have 8 consecutive hours off duty. 2) A driver may remain on duty for up to 14 hours, including driving and on-duty time. After this limit is reached, the driver must have 8 consecutive hours off-duty. We strictly adhere to these rules. This is why we must approve itineraries before a trip goes out to make sure we can do the trip legally. A driver who is illegally driving beyond these set limits can be put out of service on the highway.

When is the final payment due?

Your final payment is due no later than two weeks prior (10 days) to your scheduled date of service or the due day previously agreed. If the balance is not paid in when due, your reservation is subject to cancellation and cancellation fees. – The due date is on your reservation and receipt. – Please refer to the name and day of service when sending in your checks All payments by mail be sent to our corporate address: Travel & Tours Global Management, 499 NW 101 Avenue Coral Springs FL 33071

Cancellations / Refund / Credit / Deposit

Traveler Cancellations

We reserve the right to cancel any contract if. The client doesn’t accept our terms and conditions or refuses to make a payment. All cancellations done within 15 days prior to service day have a cancellation fee of 100%. Cancellation fees of 75% within 20 days prior to the travel date. Cancellation fees of 50% within 25 days prior to the travel date. Cancellation fees of 30% within 30 days prior to the travel date. Any Cancellation done before 30 days would have a minus base of 20% on any expenses that may have been incurred in the process of booking your reservation including processing fees.

Traveler Refund

Refund is sent via check within 20 business days, minus cancellation fees, and any expenses that may have been incurred in the process of booking your reservation.

Travel Future Credit

Program March 2020 to December 31, 2023

To fully support our travelers during this very difficult time, we will honor all requests for cancellations, because of this change, we’re providing you with a Future Credit to Travel with us by December 31, 2023

This amount will be based on your total fare paid. and we’re giving you a little extra, knowing that this is such a unique circumstance.
We will automatically issue you your Future Credit via email. So, there’s nothing for you to do!

Note: If you want to cancel your contract, and there are less than 7 days until your service day, you will be responsible for paying the total contract due. We will not refund any payments less than 7 days to service day or if the traveling party elects not to appear for service (a no-show).

Refunds Request: Please email us if you choose to start the refund process, and you’re willing to give up the higher value of your Future Credit. We’ll then deactivate your Future Credit and process your refund, minus any non-refundable cancellation deposits and processing fees.

What if my bus has a breakdown?

Because of the continuous maintenance of the vehicles we have in the flee, breakdowns are extremely rare, but they could happen. However, with our network of service partners, we can typically find a service road mechanic or replacement vehicle without significant delay. We have a 24/7 Rapid Response line to assist you in any emergency. This line can be reached at (305) 922-3151. Please reach out to us if you are having a charter bus issue as we can assist.

Need a bus?

To charter or to rent a bus, contact us online by clicking on “Request a Quote Now”, via email or by phone and provide us with your information about your trip. We will assist you in determining what vehicle will suit you best for your needs. We will also provide you with a quote and complete your reservation once have made your decision. Once you have chartered a bus, the rest of your trip is worry-free. Leave it to us to arrive on time and get you to your destination safely. “Exceed your expectation” Travel & Tours Global Management Corporate See why having us as your preferred transportation company means!